Hi there Communicators,

Thank you for reading The Chatter, Liby Works newsletter for all things effective communications. In launching this newsletter (this being the 2nd issue!), it is my intention to share as much as possible for organizations, like yours, to be optimized and fortified through effective communication. 

This issue is packed with insights from around the web and news - and lots of alliteration with all those “C's" in communication. From the articles to the data, you can put this information into action in your next work day. Test things out. I'm a strong believer that intention and attention to effective communication will improve your internal communication in the next week.

I would love to hear from you and what's missing from this newsletter! What do you want to know? What can I cover in future issues? There's a form below to submit your ideas or you can reply directly to me. 

At the bottom, you will see that we just launched Cut the Clutter: the Ultimate Effective Communications Bundle. I know that you have an extremely capable team that can put effective communication in place for better results with the right tools and frameworks. It is my hope that Cut the Clutter can help your organization have less meetings and less messages while achieving more! 

Talk Soon, 

Liz Marion

Owner & Principal, Liby Works

Key Insights: facts and more 

Data

67%

of C-suite and senior executives surveyed by Poppulo said poor or

absent internal communication had negatively impacted

the success of important company initiatives over the past year.

Source: Poppulo Report- The Multi-Million Dollar Impact of Communication on Employee & Customer Experience

More Than That

Internal communications takes the whole team to really be effective. Great internal communications involves these steps: Information collection, planning, communications development, dissemination AND feedback. 

 I think the most important steps here are the first and last steps, collection and feedback. 

Collection: Let team members stay in their lane and contribute in their lane. Not everyone is expected to know everything, but chances are department leaders know what is relevant to other departments. They might just not have a mechanism to share this information efficiently (and I do NOT mean adding another meeting). 

Providing an efficient and regularly requested communications collection mechanism can take the headache out of planned internal communications. When asked to disseminate information, ask about the urgency. Does this need to go out in the next 12 hours or can it wait until next week's internal newsletter? It's never productive when information is not shared with the same urgency of the content. 

Feedback: We all know about feedback loops. Feedback is a form of critical communication in the workforce. But what about feedback about communication? This gets pretty meta, but nevertheless it can lead to one awesome factor - team members will actually read org-wide communications. 

 If our team members feel like they have a say and they see requested changes being made, they are more likely to engage with all of it. It is even OK to open with “we've received feedback that XYZ, so we are doing ABC.” This acknowledges the engagement of your team members and shows feedback in action. 

so . . . 

When our team members contribute from information collection to providing feedback, we see internal communications improve. Implementing an information flow like the steps above will lead to better communication overall. Acknowledging where we fall short in communications is a great first step, and it looks like 67% of executives agree that communications is an issue. The great news - it can be improved with clear expectations, continuous information sharing, consistent content, and constant feedback (couldn't resist the C's).

The Communications Corral

A round up of recent communications 

news, reports and content. 

INSIGHTS FOR ACTION
The 6 “C's”
In this article, Forbes argues for an activated workforce instead of an engaged workforce - and you know I love that they are using alliteration! This article highlights “The Six Facets of Human Needs® - Clarity, Connection, Consideration, Contribution, Challenge, and Confidence.” 

Grab It Here

RESOURCE
Experience for Profits

“Great workplace communication and a great workplace experience create a better employee experience, which in turn impacts the bottom line by delivering a superior customer experience.”

Read It Here

Quips, Quotes and Jokes

We have to have a little fun with communications.

“Constantly talking isn’t necessarily communicating.”

Charlie Kaufman, producer, screenwriter

JUST LAUNCHED

Cut the Clutter: The Ultimate Effective Communication Bundle

Reduce your organization's meetings and messages by up to 40% with frameworks and effective communication practices. Get your internal communications team in a box now and communicate better tomorrow.

Chime in on The Chatter

In the future, I would love to answer questions that you might have or address your communications challenge in an upcoming newsletter.

Please fill out this quick form for feedback and Q&A submissions. 

Submit Your Question or Challenge